Reason
When Vwork code mapped but state code is not mapped or another state code mapped.
Solution
Provide latest screenshot of error with date & time mentioned along with correct State Code in standard format of mapping.
Reason
Wrong Vwork code mapped
Solution
1. Firstly check IMEI No. on Vwork Application, check the time of Vwork upload.
2.”If everything is OK”, then provide latest screenshot of error with date & time mentioned along with correct Dealer Code in standard format of mapping.
Reason
When any handset is financed or Vwork done or activated
Solution
1. Check the Vwork first for Vwork upload & activation.
2. We sent IMEI Validation Data on weekly basis to ZFIs, from that all details can be fetched, from where when the handset was sold.
3. Lastly – No other option than selling in cash.
Reason
It’s a server error basically
Solution
1. Retry again after some time, will get resolved automatically.
2. Otherwise, Provide latest screenshot of error with date & time mentioned along with all details in standard format of mapping.
Reason
When IMEI no. is misentred while inputting the data
Solution
Try again by entering correct IMEI No. will get resolve.
Reason
When state code is not mapped
Solution
Provide latest screenshot of error with date & time mentioned along with details in standard format of mapping.
Reason
When the outlet is not mapped
Solution
Share the mapping details in standard mapping format along with screenshot of error with date & time mentioned.
Reason
During NPL time
Product name mismatch with IMEI number
Solution
Input proper details as per given by brand and NBFC Partner